Terms of Use

Updated 1st January 2022


A very warm welcome to NextBlock - where neighbours plug into the neighbourhoods that matter to them! Our team started this project with a strong belief that by bringing neighbours together, we can cultivate a better world where everyone has a trusted community that they are depend on.

This Terms of Use (the “Terms”) governs your rights and responsibilities related to NextBlock’s services including all of our websites, domains, apps, products, services, features and marketing campaigns (the “Services”). These Terms do not apply to Agencies or Customers, and the Services do not include, Agency Pages or our Ad Service.

When you register and verify your account to use our Services, you become a “Member.” If you have chosen not to verify your user account, you may still be able to access certain aspects of or made available by our Services as a “Visitor.”

By accessing or using our Services, whether as a Member or Visitor, you acknowledge and agree that you have read, understand, and agree to be bound by these Terms as a legally binding contract with NextBlock (even if you are using the Services on behalf of a company), so please take a moment to read these legally binding Terms.

If you are accepting these Terms and using the Services on behalf of a company, partnership, organization, or other legal entity, you represent and warrant that you are authorized to do so and that you have the authority to bind such entity to these Terms, in which case the words “you” and “your” as used in these Terms shall refer to such entity.

The collection of your personal information is described in our Privacy Policy.

Throughout these Terms, we use “NextBlock”, “we”, “us” and “our” to refer to the companies offering our Services to you. If you live in Singapore, the Services are operated and provided to you by Neighbourhood Pte. Ltd, 77 High Street #09-11, High Street Plaza, Singapore 179433.


a. Eligibility. You may use our Services only if you agree with our terms of user and only in compliance with these Terms and all applicable laws.

b. Becoming a Member. When you register and verify your identity to become a Member, you must provide us with accurate and complete information. We reserve the right to reject and terminate any registrations submitted with false or inaccurate registration information, or otherwise submitted in violation of these Terms.

c. Account Types and Access. Members may create, operate, maintain, or otherwise use an account on the Services (“Account(s)”) for personal and/or business use. You are responsible for maintaining the security of your Account login information and you must keep such login information confidential. You are responsible for all activity that takes place under your Account. You should notify us immediately if you suspect or become aware of any unauthorized use of or access to your Account.

d. Permitted Activities. You may use, access, search, interact with, or otherwise make use of our Services only for the purposes for which they are provided and by the means we make available (such as our website, apps, and APIs), and in each case subject to any Supplemental Terms we provide governing their permitted uses.


a. Some areas of the Services allow Members to post, publish, submit, upload, transmit, or otherwise make available on the Services content such as profile pictures or information, photos, images, videos, information, comments, likes, recommendations, questions, messages, and other content or information (“Content”) (any such Content that a Member does make available or submit is referred to as “Member Content”). You retain ownership of your Member Content.

b. License Grant to NextBlock. You hereby grant to NextBlock a non-exclusive, transferable, fully sublicensable (through multiple-tiers), royalty-free, and worldwide license, to host, use, distribute, modify, copy, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of your Member Content.

We will exercise our rights in the foregoing license subject to your Account settings, the selections you make when posting your Member Content, and as otherwise described in our Privacy Policy. You represent and warrant that you are the creator and owner of your Member Content, or that you have the necessary licenses, rights, consents and permissions to authorize NextBlock to exercise the licenses granted by you in this section in the manner contemplated by these Terms.

c. License Grant to Other Members. You also hereby grant each Member of the Services a non-exclusive license to access your Member Content through the Services and to use, reproduce, distribute, display, and perform such Member Content as permitted through the functionality of the Services and under these Terms.

d. Feedback. We welcome you to share any feedback, suggestions, or ideas you have about NextBlock and our Services with us (“Feedback”); You agree that in sharing your Feedback, you hereby grant NextBlock an unrestricted, perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully-paid, royalty-free right to use the Feedback as we see fit and in connection with any of our products and services now known or hereinafter developed.

e. Software. Using NextBlock may include downloading software to your computer, phone, tablet, or other device. We may require you to accept updates to our Services that you have installed on your computer or mobile device. You acknowledge and agree that we may automatically update that software, and the then-current version of these Terms will apply to any updates.


a. Community Guidelines. At NextBlock, we believe that neighbourly behaviour is the foundation of healthy communities. All of our Community Guidelines apply to Content submitted on NextBlock, including submissions in Groups and Private Messages. We may limit the distribution of or remove Content that we determine violates the Community Guidelines. We reserve the right to proactively moderate Content, although we expressly disclaim any obligation to do so, and we can remove Content, suspend, delete, or deactivate your Account, limit Account privileges, or otherwise refuse service to you, if you violate our Community Guidelines, these Terms, or our other policies, or if you infringe intellectual property, or otherwise engage in behaviour that we think may harm NextBlock or a NextBlock neighbourhood.

b. Prohibited Conduct. Without limiting other restrictions contained in these Terms, you agree that you will not, under any circumstances (i) gain or attempt to gain unauthorized access to any part of the Services, including the Accounts of other Members (such through the use of bots or other automations as well as the unauthorized use of legitimate Member credentials); (ii) interfere with, disrupt, or damage our Services or attempt to do the same (such as by posting viruses, instigating a denial of service attack, or spamming Members); (iii) attempt to gain access to or tamper with non-public areas of the Services, our computer systems, and any technical delivery systems of our providers; (iv) attempt to prove, scan, or test the vulnerability of our systems, networks, or Services, or breach any security or authentication measure; (v) conduct facial recognition or other biometric analysis of the Content (as defined below) posted on NextBlock; (vi) develop, support or use software, devices, scripts, robots or any other means or processes (including crawlers, browser plugins, and add-ons or any other technology) to scrape the Services or otherwise copy profiles and other data from the Services; or (vii) otherwise access or use the Services in an unlawful or unanticipated manner. For clarity, any attempt to engage in any of the behaviours listed in this section is also prohibited.

c. Disputes Between Members; Waiver of Claims Against NextBlock. In the real world and online, neighbours sometimes disagree. If you have a dispute with another Member, we hope that you will be able to work it out amicably.

However, if you can’t, please understand that NextBlock is not responsible for the actions of our Members. Each of our Members is solely responsible for their own actions and behaviour, whether they are using NextBlock or chatting with a neighbour over the back fence.

Accordingly, you agree that NextBlock has no responsibility for the conduct of Members or other third parties and, to the maximum extent permitted by applicable law, you hereby release the NextBlock Entities (defined below) from losses, liabilities, claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with disputes involving you and other Members.

D. Community moderation. Some members are provided with additional account features to use to support their neighbourhood, including moderation tools. We are not responsible for the actions taken by these members while using these account features. We reserve the right to overturn any action taken by these members if we, in our sole discretion, believe that such action is not in the interest of NextBlock.

We reserve the right to revoke or limit a Member’s access to these tools at any time, with or without notice, for any reason or no reason, including for a breach of these Terms or any relevant policies or guidelines. To learn more about moderation, click here. If you are given access to these additional account features, including moderation tools, then:

  • You agree that you are taking all actions related to community moderation on a volunteer basis and are not an employee or contractor of NextBlock;

  • You may not represent that you are authorized to act on behalf of NextBlock;

  • You may not enter into any agreement with a third party on behalf of NextBlock;

  • You may not perform moderation actions in return for any form of compensation, consideration, gift, or favour from third parties; and

  • If you have access to any non-public information through these account features, then you will use such information only in connection with your role as a volunteer.


a. Products and Services Offered by Members. You, and not NextBlock, are responsible for your own decisions and actions on the Services. NextBlock does not own or sell any of the products or services listed by Members on the Services (such as any product or service that a member has listed on the app), so any actual contract formed is between the Member making an offer and the Member seeking to purchase or otherwise acquire those goods or services. NextBlock does not process payments related to any transaction between Members contracted on or through the Services.

b. Engaging Other Members. NextBlock does not interview, run background checks on, monitor, supervise, direct or control Members. In addition, the use of NextBlock to find a service, via search, Business Pages, or any similar feature, does not make us an employer, placement agency, representative, or agent of or for you or any other Member or service provider, and you acknowledge and agree that no such relationship is intended or created by these Terms or your use of the Services. If you and another Member decide to work together, the two of you, and not NextBlock, are solely responsible for complying with any applicable laws, such as tax and employment laws. Members are not independent contractors, employees, joint venturers, franchisees, or service providers to or for NextBlock.

c. Prohibited Transactions. You may not use the Services to solicit, advertise for, or contact in any form, Members for any purpose not related to the Services. You may not use the Services to collect the contact information or other personal information of Members, by electronic means or otherwise, without our prior written consent.


a. Notifications. By default, you will receive notifications from NextBlock related to your use of and interactions with the Services within the Services, to the email address to which your Account is linked, and on your device or browser. We have plans to include features that allow you to opt in/out to other kinds of notifications and it will be released in due time.

b. Invitations. You can use our Services to send individuals who are not Members invitations, such as by post mail, email, or text message, to register for the Services (“Invitations”). You acknowledge that these Invitations, which we may help to facilitate through our Services, are sent by you and not by NextBlock, and Invitations sent by post mail are sent by NextBlock on your behalf. Such Invitations may identify you as the person inviting the user and may include details about your neighbourhood. For example, you may invite your neighbours to NextBlock by requesting to have us send to them an Invitation, which may include your name and the fact that you are a resident of the neighbourhood. You acknowledge that certain third-party fees, such as those from your mobile carrier or Internet service provider, may apply to the use and operation of your device in connection with your sending an Invitation and that you are solely responsible for any such third-party fees.

c. Text Messages. NextBlock provides a text message service that provides Members with notifications relevant to their neighbourhood, Account, or other Services, such as urgent alerts. NextBlock does not charge for our text notifications, but your carrier may charge you for such messages. Text notifications may not be delivered if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Further, factors beyond the control of the user’s wireless carrier or wireless internet provider may interfere with message delivery, including equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that notifications may not be timely received and that neither NextBlock nor your wireless carrier guarantees that text notifications will be delivered. These notifications are not intended to replace any primary phone service, such as a traditional landline or mobile phone that may be used to contact emergency services. You acknowledge and agree that NextBlock is not liable, and you shall not seek to hold NextBlock liable, for any damages related to your use of the text notification service.


Any sweepstakes, contests, raffles, games or similar (collectively, “Promotions”) made available through and as part of the Services may have additional terms and conditions. If you participate in any Promotions, please carefully review any Promotion-specific rules as well as our Privacy Policy. If and to the extent those rules conflict with these Terms or the Privacy Policy, the applicable Promotion rules will govern.


Our Services may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by NextBlock. We don’t endorse or assume any responsibility for any such third-party websites, information, materials, products, or services. If you access any third-party website, advertisement, service, or other Content from NextBlock, you do so at your own risk. NextBlock may not warn you that you are leaving the Services and are subject to the terms and conditions of another website or domain, which is not under the control of NextBlock. You agree that NextBlock has no liability arising from your use of or access to any third-party website, service, or Content.


We may offer additional Services and product features, or add, change, or discontinue our existing Services and product features at any time and in any region, with or without notice to you. If you are dissatisfied, your sole remedy is to stop using our Services or the affected feature.


You agree to defend, indemnify, and hold NextBlock and our affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (the “NextBlock Entities”) harmless from any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, made by any third party due to or arising out of any and all of the following (a) your use of the Services; (b) your violation of these Terms; (c) your violation of applicable laws or regulations; (d) your violation of any rights of another party, including any Members; (e) your interactions and transactions with other Members; or (f) your Member Content. We reserve the right to control the defence of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of these claims and to not settle any claim without our prior written consent. You agree that the provisions of this section will survive any termination of your Account(s), the Terms, and/or your access to the Services.


A. Disclaimers; no warranties. You understand and agree that to the maximum extent permitted by applicable law your access to and use of the services or any content are at your own risk. Our services are provided to you on an “as is” and “as available” basis, with all faults. Without limiting the foregoing and to the maximum extent permitted by applicable law, the NextBlock entities expressly disclaim all warranties, representations, and conditions of any kind, whether express or implied, including but not limited to the implied warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement.

The NextBlock Entities make no warranty or representation and disclaim all responsibility and liability for (i) the completeness, accuracy, availability, timeliness, security, or reliability of the Services; (ii) any harm to computer systems, loss of data, or other harm that results from access to or use of the Services; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; (iv) viruses or other harmful components distributed by the Services; and (v) whether the Services will meet requirements or be available on an uninterrupted, secure, or error-free basis.

We can’t guarantee continuous or secure access to the Services, and operation of the Services may be interfered with by numerous factors outside of our control. No advice or information, whether oral or written, obtained from the NextBlock Entities or through the Services will create any warranty not expressly made herein.

B. Liability limits. You understand and agree that, to the maximum extent permitted by applicable law, the NextBlock entities shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services, including without limitation, any defamatory, offensive or illegal conduct of other members or third parties; (iii) any content obtained from the services; or (iv) unauthorized access, use, or alteration of your account, transmissions or content. In no event shall the aggregate liability of NextBlock entities exceed the greater of (a) the total amount paid or payable to NextBlock by you for the services during the six-month period prior to the act, omission, or occurrence giving rise to such liability; or (b) one hundred SGD dollars ($100). The limitations of this subsection shall apply to any theory of liability, whether based on warranty, contract, statute, tort or otherwise, and whether or not the parties have been informed of the possibility of any such damage, and even if a remedy set forth herein is found to have failed its essential purpose.

C. No liability for conduct of other members. You are solely responsible for all of your communications and interactions with other members or other users of the services. You understand that NextBlock does not make any attempt to verify the statements of members or other users of the services. NextBlock makes no warranty that any goods or services provided by third parties will meet your requirements or be available on an uninterrupted, secure, or error-free basis. NextBlock makes no warranty regarding the quality of such goods or services, nor the accuracy, timeliness, truthfulness, completeness, or reliability of any content made available by third parties on or through the services.


If a dispute arises between you and NextBlock, our goal is to provide you with a neutral and costeffective means of resolving the dispute quickly. Accordingly, if you have a dispute with NextBlock, you agree to contact us and try to resolve the dispute informally before pursuing other avenues.


i. Term and Termination. The Terms commence on the date when you accept them (as described in the preamble above) and remain in full force and effect for as long as you access or use the Services, unless terminated earlier in accordance with the Terms.

ii. Termination by You. You may terminate these Terms with NextBlock at any time by deactivating your Account(s) and discontinuing your use of the Services.

iii. Termination by NextBlock. We may suspend, terminate, delete, or deactivate your Account(s) or stop providing you with all or part of the Services at any time for any or no reason, with or without notice, without liability to you.

iv. Updates. We reserve the right to amend these Terms and any Supplemental Terms at any time. We will notify you of any material changes as legally required (for example, by emailing you, or by posting an amendment notice in your neighbourhood’s newsfeed). Such changes to the Terms and Supplemental Terms shall be effective immediately for new Visitors. Changes to applicable policies and guidelines are effectively immediately unless otherwise stated. If you keep using NextBlock after a change to Terms or any applicable Supplemental Terms is effective, you accept and agree to be bound by the new terms; if you disagree with the new terms, you must stop using the Services and delete your Account(s).

v. Notices. Notice to NextBlock under these Terms must be in writing and sent to NextBlock using the relevant contact information set out in the introductory paragraph above. Notices will be deemed given upon personal delivery, upon delivery if by mail, or upon valid transmission through email.